Warm milk. Ice cream turning soft. Frost building on the back wall like a small snowdrift. Water pooling under the crisper drawer. Each symptom points somewhere different — defrost system, seal, fan, or control board. So we ask questions before we open anything. Homeowners in Vestavia Hills can walk us through what the fridge is doing, second opinions included. Reach us or use the quote form.
Taking calls until 5:00 PM CT

We cover Vestavia Hills and ZIPs 35020, 35021, 35060, 35061, 35064, 35068, 35127, and 35142, plus nearby Homewood, Hoover, Cahaba Heights, and Mountain Brook.
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We start with your description, since sounds and timing narrow things fast. Then we measure compartment temperatures, inspect the evaporator for frost, test the fans, and check electrical components with meters. Guesswork replaces parts; testing replaces the right one.
Frost on the rear panel usually means the defrost cycle stopped working. Heater, thermostat, sensor, or board are the usual suspects. Left alone, the frost blocks airflow and the fresh food side warms up. Worth looking at soon.
Unplugging it and letting it thaw overnight often restores cooling for a while. That's useful information, not a fix. If cooling returns after a thaw, the defrost system is the culprit and it will fail again.
Depends on the failure. A relay, fan, gasket, or drain clog is usually a sensible repair on almost any age unit. Sealed-system damage on a very old fridge is a different conversation. We tell you which side you're on.
Look at the door gasket for gaps, and see if the ice sits under the back panel. A stuck defrost heater or a torn seal both cause frost. Note how fast it returns; that timing helps our diagnosis.
Tell us what you hear, smell, or see. Grinding? Puddle? Blinking code? Small details narrow the list of likely causes before we ever pull the machine away from the wall.
A technician runs through a checklist: power, controls, sensors, motors, seals, drainage. We test instead of guessing, then walk you through the actual fault and your repair options.
Some faults are worth fixing today. Others mean the appliance is near the end. We tell you which is which, then complete the repair once you say go.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the fault, approve the written quote, get it fixed. Starting takes about a minute.
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