A microwave gives you clues before it quits. Humming with no heat points one way. Sparks inside point another. Buttons that ignore you point somewhere else entirely. We start with the symptom, not a guess. A visit means listening to the machine run, checking the door interlocks, testing the high-voltage side with the unit unplugged and discharged, and looking at the magnetron, diode, capacitor, and control board in order. Over-the-range units get extra attention at the mounting and the vent. Then we explain what we found in plain words, including when a replacement makes more sense than parts. Built-in and drawer models are worth a look before you write them off. Describe what yours is doing and we will tell you what it likely means.
Taking calls until 5:00 PM CT
Worth a look before you call — sometimes it saves you the visit.
Often yes, especially built-in, drawer, and over-the-range units. The heating side uses a handful of parts that can be tested one at a time. Countertop models are a closer call. We tell you which side of that line yours falls on.
The capacitor can hold a dangerous charge long after the cord is unplugged. That charge does not care that the display is dark. Discharging it takes the right tool and a specific order of steps, so leave the panel closed.
Yes. Those involve mounting brackets, vent routing, and cabinet clearances on top of the usual electrical work. We bring help for the lift when a unit has to come down and go back up level.
Usually a splattered waveguide cover that has burned, or chipped interior paint exposing bare metal. Stray foil and metal-trimmed dishes do it too. Stop using the unit once you see sparks and let us inspect the cavity.
Leakage comes from a damaged door seal, warped door, or failed interlock. We check door alignment and seal condition during service and can meter the unit. A door with visible damage gets addressed before the microwave goes back in use.
Most diagnoses take under an hour. If the part is common we often finish the same trip. Control boards and magnetrons for less common models may need ordering, and we schedule the return once the part lands.
Tell us what you hear, smell, or see. Grinding? Puddle? Blinking code? Small details narrow the list of likely causes before we ever pull the machine away from the wall.
A technician runs through a checklist: power, controls, sensors, motors, seals, drainage. We test instead of guessing, then walk you through the actual fault and your repair options.
Some faults are worth fixing today. Others mean the appliance is near the end. We tell you which is which, then complete the repair once you say go.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the symptoms and we'll book the visit — takes about a minute.
Rather not call? Get a free quote →